Effective Date: August 13, 2025
Last Updated: August 13, 2025
Cortez Plaza RV and Boat Storage ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.cortezplazarvboatstorage.com (the “website”), including when you make reservations, rent RV or boat storage spaces, and use our customer portal to make online payments.
By using our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of the website.
1. Information We Collect
1.1 Information You Provide to Us
When you use our Website — including making a reservation, renting an RV/boat storage space, or using our Customer Portal — we may collect:
- Name
- Email address
- Phone number
- Billing and mailing address
- Payment information (processed securely by our payment providers)
- Reservation and rental details (dates, unit type, duration)
- Account login credentials (for customer portal access)
- Any information you send us through forms or email correspondence
1.2 Information Collected Automatically
When you visit our website, we may collect automatically:
- IP address
- Browser type, version, and settings
- Device information
- Date, time, and duration of your visit
- Pages viewed and links clicked
- Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and manage reservations and rentals
- Provide access to and maintain your customer portal account
- Process payments and send receipts
- Communicate regarding your reservations, rentals, or account
- Send important service announcements and updates
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do NOT sell your personal information. We may share it only in these limited circumstances:
- Service Providers: With third-party vendors who assist us with payment processing, website hosting, reservation management, or customer communications
- Legal Compliance: When required by law, regulation, court order, or legal process
- Business Transfers: In the event of a merger, sale, or acquisition of our business
- Security & Fraud Prevention: To detect, prevent, or address security issues or fraudulent activity
4. Payment Processing
All online payments made through our Customer Portal are processed by secure third-party payment processors. We do not store your full credit card or banking details on our servers.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website performance. You can adjust your browser settings to block or delete cookies, but some website features may not work properly.
6. Data Security
We maintain the highest industry standards of physical, technical, and administrative safeguards to protect your personal information. This includes encryption of sensitive data during transmission, secure server infrastructure, regular security audits, multi-factor authentication for access to sensitive systems, and strict access controls. While we implement robust measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete the personal information we hold about you
- Withdraw consent for certain processing
- Request a copy of your data
To exercise these rights, contact us at [Your Contact Email].
8. Third-Party Links
Our Website may contain links to other websites or payment portals operated by third parties. We are not responsible for their content or privacy practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of our website after changes means you accept the updated policy.
10. Contact Us
Cortez Plaza RV & Boat Storage
24055 Cortez Blvd
Brooksville, FL 34601
Email: info@cortezplazarvboatstorage.com